Terms of service

Effective Date: August 2026

These Terms of Service constitute a legally binding agreement between Oraliae (Ahlener Str. 47, 33647 Bielefeld-Brackwede, Germany) and all users accessing and purchasing goods on www.oraliae.shop, governed by the laws of the Federal Republic of Germany.

Acceptance of Terms

By accessing, browsing, registering, and placing orders on this website, you confirm that you have fully read, understood, and agreed to these Terms of Service, as well as our Return & Refund Policy, Privacy Policy, Shipping Policy, and Payment Terms. Continued website use constitutes full acceptance of all binding clauses.

Service Scope

Oraliae operates an online retail store specializing in women’s apparel and fashion accessories, providing online order processing, domestic German and EU delivery services, and standardized after-sales support. We reserve the right to adjust product assortments, pricing rules, promotional activities, and website functions without prior notice.

User Obligations

You must provide truthful, accurate, and complete personal information during order placement. You are solely responsible for maintaining account security and login confidentiality. Fraudulent, malicious, illegal, or infringing behaviors including fake orders, malicious returns, unauthorized data crawling, and abusive commercial use are strictly prohibited. We reserve the right to terminate user access and pursue legal liabilities for violations.

Product and Price Disclaimer

We strive to ensure all product images, descriptions, sizes, and pricing information are accurate. Minor color differences caused by device display settings do not constitute product defects. In case of obvious system pricing errors or information typos, we reserve the right to cancel abnormal orders and issue full refunds in compliance with German commercial law.

Intellectual Property

All website texts, graphics, product photos, videos, logos, trademarks, and layout content on www.oraliae.shop are protected by intellectual property laws. No unauthorized copying, reproduction, distribution, modification, or commercial use is permitted without written approval from Oraliae.

Force Majeure

We are not liable for service delays or performance failures caused by unforeseeable and uncontrollable force majeure events, including natural disasters, extreme weather, governmental policy changes, logistics suspension, and network failures. We will notify customers promptly and adjust order arrangements accordingly.

Jurisdiction

These terms are governed by German law. All disputes arising from website usage and transaction contracts shall be settled by friendly negotiation. If negotiation fails, disputes shall be submitted to the competent local court in Germany.

Policy Revision

We reserve the right to revise these Terms of Service at any time. Revised terms take effect immediately upon website publication. Continued use of our services indicates acceptance of updated clauses.